Millions of WhatsApp Web users worldwide faced a major technical issue on Tuesday, September 9, 2025. A bug in the web version prevented users from scrolling up and down in their chat feeds, significantly disrupting their workflow. Users took to social media to express their frustrations. This irregularity has been particularly troublesome for those who rely on WhatsApp via desktop or laptop.
Detailed Overview of the Issue
WhatsApp Web, which connects to the mobile app but operates independently, has become a key communication tool for users. However, on Tuesday, thousands reported that they were unable to scroll through their message chats using a mouse or touchpad. While scrolling works normally on other websites, this bug caused WhatsApp Web to become unresponsive. As a result, navigating the chat list up and down has become extremely difficult.
Technical analysts noted that the bug primarily occurs when users open the emoji or sticker panel. After opening the panel, the scrolling function suddenly stops working. Some users found that refreshing the browser tab temporarily restored scrolling, but the problem reappeared shortly afterward.
User Frustration and Social Media Reactions
On social media platform X (formerly Twitter), users voiced their concerns about the technical glitch. One user tweeted, “Dear WhatsApp, we are unable to scroll messages using mouse or touchpad, please fix this urgently.” Many others described the issue as global and expressed concern over the disruption to proper WhatsApp Web functionality.
Scrolling is critical for WhatsApp Web, especially for professional users and office employees who rely on it for daily communication. This bug has therefore affected productivity. Several users also reported that beyond scrolling, the web version has become slower and less stable.
Context of Previous Technical Glitches and Server Outages
In recent months, WhatsApp has faced multiple technical challenges. In April 2025, a major outage left thousands of users unable to send or receive messages for hours. Most recently, on September 8, both WhatsApp Web and the mobile app experienced connectivity issues, making it difficult to link new devices.
This new scrolling bug is part of a series of technical disruptions affecting the reliable and seamless experience WhatsApp is known for. With over 530 million users in India alone, the issue is drawing widespread attention.
Meta’s Silence and Users Awaiting a Fix
Meta, the parent company of WhatsApp, has not yet issued an official statement regarding the issue. Technical experts believe the bug may have been triggered by a recent WhatsApp Web update. Users are temporarily coping by refreshing browser tabs, but the problem returns after a few minutes.
Consequently, users are eagerly awaiting a bug-fix update from Meta. Social media is also buzzing with demands for a swift resolution.
Meta’s Plans for Future Improvements and Features
Meanwhile, Meta is preparing to introduce new and enhanced features on WhatsApp Web. Efforts are underway to make status updates more authentic and personal. In the coming months, users will be able to share story-like updates with selected friends or specific contacts. Additionally, clicking on a contact’s profile ring will allow users to view photo or video updates with captions.
These upcoming features are part of Meta’s initiative to further enhance the WhatsApp Web user experience, with rollouts expected soon.
Conclusion
The WhatsApp Web scrolling bug has emerged as a serious issue affecting millions of users worldwide. Meta is expected to provide a permanent solution to resolve the problem.
For now, users are advised to temporarily refresh browser tabs and limit the use of emoji or sticker panels to mitigate the scrolling issue until an official fix is released.
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Utkarsh works as a Sub-Editor at 1Tak News. Technology and gadgets are his main beats, and he also tracks automobiles. A graduate of Mahatma Gandhi Kashi Vidyapeeth, he began his journalism career in 2023 and has built experience across digital media platforms like 1Tak. Besides technology, he also has considerable experience covering national affairs, politics, research, and international news.
