Lakhs of passengers of Indian Railways travel by train daily and sometimes their luggage is lost or left in the train during the journey. In such cases, many people assume that their luggage will not be returned and do not complain. But Indian Railways has provided a convenient solution to solve this problem.
Rail Madad App: Easy way to get your lost luggage back
Indian Railways has launched the Rail Madad App and its website to track and get back the lost luggage of passengers. This app and website provide the facility to complain not only about lost luggage but also about other problems like cleaning of bathroom or incidents of molestation. The official website is railmadad.indianrailways.gov.in/madad/final/home.jsp.
How to complain?
If your luggage is lost or left on the train during the journey, you can immediately register your complaint by visiting the Rail Madad App or website. For this, you can follow the following steps:
- Download the Rail Madad App: Install it on your smartphone and log in to the app.
- Register a complaint: Select the ‘Lost Luggage’ option available on the app or website and fill in the required information.
- Fill in the complaint details: Provide details of your lost luggage, including luggage features, travel details and contact information.
Other facilities
Apart from complaining on the Rail Madad App and website, you can also give suggestions to the railways to make travel more convenient. This facility helps passengers in quick resolution of problems and helps improve railway services.
Conclusion
This initiative of Indian Railways makes the process of getting back lost luggage of passengers simple and effective. The next time you travel on a train and your luggage is lost, easily register a complaint using the Rail Madad App and ensure the return of your luggage.