In today’s digital age, mobile phones have become an integral part of our lives. However, with this, the problems of spam calls, fake SMS, and cyber fraud have also increased. Meanwhile, the Telecom Regulatory Authority of India (TRAI) has decided to implement new rules for telecom companies. These rules will come into effect from October 1, 2024, and are aimed at improving network services and controlling spam calls.
TRAI’s new rules: What changes will come?
Under the new rules of TRAI, telecom companies will have to provide information on their website about which network is available in which area. Users will now be able to know where 4G or 5G connectivity is available through their PIN code. This will help the user to make the right decision about which SIM card they should take.
Apart from this, TRAI has also given instructions to take strict action against spam calls. However, experts believe that only putting pressure on telecom companies will not solve the problem. Anil Kumar, a telecom expert, says that TRAI also needs to make users aware.
Measures to avoid spam calls and fraud
- File a complaint
Users should file a complaint within three days of receiving a spam call or fake SMS by visiting the Sanchar Sathi portal. This government website allows users to report such calls or messages.
- Use the helpline
If you receive calls offering lottery or other means, you can use the 1909 helpline number. This number is for all users who want to report cases of fraud.
- Be cautious
Experts believe that TRAI should use audio-visual material to educate users. Advising caution only through SMS cannot solve the problem.
- Avoid fake links
Never click on a link sent from an unknown number. Such links can put viruses or malware in your device.
- Use phone settings
Use the feature to block unknown numbers by going into your phone settings. This can protect you from spam calls to some extent.
Conclusion
TRAI’s new rules are a step towards improving telecom services, but users must also be vigilant. Awareness and proactiveness are necessary to avoid spam calls and online fraud. With the right information and the use of resources, we can deal with these problems.